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Orders & Delivery

Update April 2020: Due to COVID-19 we reduced our post office runs to max twice per week. Shipping times are slower at this time due to the high volume of online orders going through the postal system. On average packages take about 2 weeks to US locations and unfortunately can't ship tracked at the moment.


How long does delivery take?

CANADA: 
Most items are sent via letter mail with Canada Post, there is no tracking on these items. Delivery standard varies from 2-8 business days, depending on which province we are shipping to (rural areas may take longer). We are shipping from Toronto.
If you would like your item to be trackable please contact us for a shipping upgrade.

USA:
We courier packages to the US and then ship via USPS. All packages have a tracking number. Delivery standard is 4 business days.

INTERNATIONAL: 
Shipping can take up to 4 weeks depending on customs, the local delivery system and seasonal rush times. There is no tracking in the price included. If you would like a shipping upgrade please message us.

If you suspect a lost delivery please contact us quoting your name, order number and full address and we will look into it for you straight away.

Contact us via email: hello@madeinbv.com